As our Customer Service Agent you will provide professional and efficient first points of contact for our customers and visitors within our facilities
Job Summary
As our Customer Service Agent you will provide professional and efficient first points of contact for our customers and visitors within our facilities.
Being a member of our Customer Service team, you’ll ensure a great experience in all contacts, both reactive and proactive, to achieve the best service outcomes for customers.
Join an inclusive, diverse and values-driven working culture.
Matching Summary
As our Customer Service Agent you will provide professional and efficient first points of contact for our customers and visitors within our facilities.
Skills & Requirements
Must-have
Customer Focus
Concierge duties
First level resolution
Professional and efficient manner
MS Office Suite skills
Nice-to-have
Collaborative and innovative culture
Continued learning and development
Customer-centric data centre services
Inclusive, diverse, and values-driven
Key Requirements
Minimum of two years customer service experience preferred
Previous experience working within a service desk, call centre, or concierge environment (desirable)
Previous experience using ticketing/service management systems (desirable)