Director, Customer Success, Onboarding

McKesson

Richmond, VA, US
Base: $122,800 - $204,600; bonus/equity: annual bo...
Hybrid
End-to-end onboarding strategy
Multi-step customer implementations
Process design and improvement
This leader owns end‑to‑end onboarding strategy and execution, ensuring complex, multi‑step implementations are delivered accurately, efficiently, and on schedule

Job Summary

  • This leader owns end‑to‑end onboarding strategy and execution, ensuring complex, multi‑step implementations are delivered accurately, efficiently, and on schedule.
  • The Director will lead the shift from a primarily tactical onboarding organization to one that operates with strategic rigor, strong business acumen, and industry best practices.
  • Lead, mentor, and inspire the Customer Implementation team, shifting the culture from tactical execution to strategic excellence.

Matching Summary

This leader owns end‑to‑end onboarding strategy and execution, ensuring complex, multi‑step implementations are delivered accurately, efficiently, and on schedule.

Salary

Base: $122,800 - $204,600; Bonus/Equity: Annual bonus or long-term incentive opportunities may be offered; Benefits: Not specified

Skills & Requirements

Must-have

  • End-to-end onboarding strategy
  • Multi-step customer implementations
  • Process design and improvement
  • Stakeholder influence and alignment
  • Team leadership and transformation

Nice-to-have

  • Strategic rigor and business acumen
  • Industry best practices
  • Customer-centric mindset
  • Executive escalation point
  • Proactive risk identification

Key Requirements

  • 12+ years of professional experience
  • 4+ years of management experience
  • Bachelor’s degree or equivalent experience
  • Experience managing multi-step implementations
  • Healthcare industry experience strongly preferred

Work Rights

Not specified

Tailored Resume

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