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Zscaler is seeking a Manager for their Focal Support team in Mohali, India. The role involves leading a team of senior support engineers, managing complex technical escalations, and ensuring operational excellence within a hybrid work environment.
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Job Summary
The role involves leading a high-performing team of senior support engineers to provide deep-dive technical support and white-glove service for strategic customers.
Zscaler is an AI-forward enterprise leveraging the world's largest security data lake to power its cloud-native Zero Trust Exchange platform.
The company offers comprehensive benefits including various health plans, time off, parental leave, retirement options, and education reimbursement.
Matching Summary
Match Score: 75
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Zscaler is seeking a Manager for their Focal Support team in Mohali, India. The role involves leading a team of senior support engineers, managing complex technical escalations, and ensuring operational excellence within a hybrid work environment.
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Skills & Requirements
Must-have
5+ years technical support experience
2+ years leadership management capacity
Proficiency in TCP/IP DNS VPN firewalls
Experience with SASE Zero Trust SWG
Manage complex customer escalations
Nice-to-have
Global follow-the-sun support model
Deep familiarity with Zscaler products
CCNA CISSP or incident management credentials
Culture of accountability and empathy
Strategic thinking with data metrics
Key Requirements
5+ years technical support or operations experience
At least 2 years in leadership or management capacity
Strong technical proficiency in networking protocols
Experience with cloud-based services or cybersecurity products
Excellent communication skills in global environment