Bachelor's degree in computer science or related field
The role involves shaping the business user experience and increasing platform adoption across the organization as a strategic advisor to business stakeholders
Job Summary
The role involves shaping the business user experience and increasing platform adoption across the organization as a strategic advisor to business stakeholders.
You will lead end-to-end business analysis from discovery workshops to detailed requirements, focusing on delivering measurable business value through the ServiceNow platform.
Workday offers a flexible work approach combining in-person and remote time, requiring at least half of the time each quarter to be spent in the office or field.
Matching Summary
The role involves shaping the business user experience and increasing platform adoption across the organization as a strategic advisor to business stakeholders.
Skills & Requirements
Must-have
12+ years ServiceNow platform experience
ITIL Foundation Certification required
Bachelor's degree in Computer Science or related field
End-to-end business analysis and requirements gathering
ServiceNow customizations full life cycle development
Nice-to-have
Strong user-centric approach to platform adoption
Experience with PagerDuty integration
ServiceNow Admin and additional certifications
Ability to work independently in fast-paced environment
Excellent presentation and interpersonal skills
Key Requirements
Minimum 12+ years of ServiceNow design and implementation experience
ITIL Foundation Certification
Bachelor's degree in Computer Science, Information Systems, or equivalent professional experience