Service Design Manager

Bonneville Bank

Sydney, Australia
Hybrid
End-to-end service design process
Define service blueprints
Shape target-state journeys
You will join Customer Channels and Data within Business Bank, working in the Customer Relationship Management Crew, spearheading the development of an AI-powered platform

Job Summary

  • You will join Customer Channels and Data within Business Bank, working in the Customer Relationship Management Crew, spearheading the development of an AI-powered platform.
  • As a Service Design Manager, you will help shape the future of customer relationship management in the Business Bank, working at the intersection of customer experience, colleague experience, AI, and platform transformation.
  • You will use service design, critical thinking, and deep empathy to explore how work should evolve, identify where the greatest opportunities exist, and define service blueprints that can guide delivery.

Matching Summary

You will join Customer Channels and Data within Business Bank, working in the Customer Relationship Management Crew, spearheading the development of an AI-powered platform.

Skills & Requirements

Must-have

  • end-to-end service design process
  • define service blueprints
  • shape target-state journeys
  • collaborate with cross-functional teams
  • facilitate co-creation sessions
  • customer and colleague experience design

Nice-to-have

  • naturally curious
  • energised by solving problems
  • thrive in ambiguity
  • stay current with emerging technologies
  • agile mindset

Key Requirements

  • strong experience in service design
  • strong design toolkit
  • worked in large, complex organisations
  • experience shaping solutions across CRM platforms
  • experience in financial services

Work Rights

Not specified

Tailored Resume

Cover Letter