It Help Desk

BC TECH PRO

Buffalo, NY, United States
Base: $20.50 ph; bonus/equity: not specified; bene...
On-site
End-user computing environment support
Pc, desktop, laptop, tablet, printer repair
Install/move/add/change (imac) activities
Performs basic and moderately complex troubleshooting and repair activities for end-user computing environments, including PCs, desktops, laptops, tablets, and printers

Job Summary

  • Performs basic and moderately complex troubleshooting and repair activities for end-user computing environments, including PCs, desktops, laptops, tablets, and printers.
  • Responds to change management requests, provides end-user desk-side support, and performs Install/Move/Add or Change (IMAC) activities.
  • Benefits include Health, Dental, Vision, and 401k, with pay starting at $20.50 per hour.

Matching Summary

Performs basic and moderately complex troubleshooting and repair activities for end-user computing environments, including PCs, desktops, laptops, tablets, and printers.

Salary

Base: $20.50 per hour; Bonus/Equity: Not specified; Benefits: Health, Dental, Vision, 401k

Skills & Requirements

Must-have

  • End-user computing environment support
  • PC, desktop, laptop, tablet, printer repair
  • Install/Move/Add/Change (IMAC) activities
  • Desk-side support activities
  • Customer service satisfaction levels
  • Proactive end-user communication

Nice-to-have

  • ITIL methodologies knowledge
  • Basic repair kit ownership

Key Requirements

  • Technical school certification or 2-4 years of relevant experience
  • Maintain required OEM Certifications
  • A+ certification is desired
  • Ability to lift and move computer equipment up to 50 lbs

Work Rights

Must be 18 years of age or older

Tailored Resume

Cover Letter