Analista Soportetécnico En Redes E Infraestructura

ticketmaster.sg

Venustiano Carranza, Mexico
**
Network and communication support
First and second level technical support
Snmp monitoring tools
** Ticketmaster is seeking a Technical Support Analyst for their network and infrastructure team in Venustiano Carranza, Mexico. The successful candidate will be responsible for ensuring the optimal functioning of technological services, diagnosing and resolving network and system incidents, and collaborating with internal and external teams. **

Job Summary

  • The Technical Support team ensures the continuity and stability of the technological infrastructure for Ticketmaster's sales and event access experience.
  • You will be responsible for diagnosing, attending, and resolving incidents related to network infrastructure, communications, systems, and computer equipment.
  • Collaborate with internal areas and maintain relationships with external providers to ensure the availability of communication services.

Matching Summary

Match Score: 75

** Ticketmaster is seeking a Technical Support Analyst for their network and infrastructure team in Venustiano Carranza, Mexico. The successful candidate will be responsible for ensuring the optimal functioning of technological services, diagnosing and resolving network and system incidents, and collaborating with internal and external teams. **

Skills & Requirements

Must-have

  • network and communication support
  • first and second level technical support
  • SNMP monitoring tools
  • Salesforce ticket tracking
  • remote diagnostic tools

Nice-to-have

  • team collaboration
  • integrity and quality focus
  • clear and empathetic service
  • analytical and preventive thinking
  • assertive communication
  • working under pressure
  • continuous learning

Key Requirements

  • 1 year network and communication support
  • 3 years first and second level support
  • Licenciatura or Ingeniería in Systems, Telecommunications, or Networks

Work Rights

Not specified

Tailored Resume

Cover Letter