Customer Service Rep - Tech Products (seasonal, Remote)

Concentrix

USA
Base: $17.31ph; bonus/equity: performance-based in...
Fully remote
1+ year customer service experience
High school diploma or ged
Quiet distraction-free home environment
Concentrix is seeking a seasonal remote Customer Service Representative for tech products, responsible for assisting customers with account inquiries, purchases, and post-order support. The role emphasizes building customer relationships and requires strong customer service skills, with a focus on creating a supportive and inclusive work environment

Job Summary

  • This seasonal remote role involves providing inbound customer support via calls and the internet for tech product accounts and purchases.
  • The company offers comprehensive training, free learning programs, and a culture where 80% of managers are promoted from within.
  • Eligible employees receive medical, dental, vision insurance, a 401(k) plan, paid time off, and daily pay enrollment options.

Matching Summary

Match Score: 85

Concentrix is seeking a seasonal remote Customer Service Representative for tech products, responsible for assisting customers with account inquiries, purchases, and post-order support. The role emphasizes building customer relationships and requires strong customer service skills, with a focus on creating a supportive and inclusive work environment.

Salary

Base: $17.31/hr; Bonus/Equity: Performance-based incentives available; Benefits: Medical, dental, vision, 401(k), PTO, paid training

Skills & Requirements

Must-have

  • 1+ year customer service experience
  • High school diploma or GED
  • Quiet distraction-free home environment
  • High speed internet connection
  • Desktop or laptop computer access

Nice-to-have

  • Retail experience preferred
  • Familiarity with iOS and MacOS
  • Strong focus on building relationships
  • Eagerness to learn new technologies
  • Fast-paced multi-tasking skills

Key Requirements

  • 1+ years of customer service experience
  • High school diploma or GED required
  • Must reside in the United States
  • Valid U.S. address for residence
  • Legally authorized to work in the US

Work Rights

Must be legally authorized to work in the United States

Tailored Resume

Cover Letter