Base: $18.68 - $31.14 hourly; bonus/equity: not sp...
4d onsite
Customer service for digital and card exclusions
Research and resolve transaction issues
Mitigate fraud loss
Serves as the voice of the Bank by providing an outstanding service experience for inbound and outbound customer servicing events related to digital and card exclusions and denied transactions
Job Summary
Serves as the voice of the Bank by providing an outstanding service experience for inbound and outbound customer servicing events related to digital and card exclusions and denied transactions.
Works to mitigate fraud loss and assist client base through critical decision making.
Responsible for customer issue through resolution or escalation and follow-up with the customer once servicing is complete to ensure their immediate needs and expectations have been met.
Matching Summary
Serves as the voice of the Bank by providing an outstanding service experience for inbound and outbound customer servicing events related to digital and card exclusions and denied transactions.
Salary
Base: $18.68 - $31.14 Hourly; Bonus/Equity: Not specified; Benefits: Not specified
Skills & Requirements
Must-have
Customer service for digital and card exclusions
Research and resolve transaction issues
Mitigate fraud loss
Critical decision making
Change user credentials and reissue cards
Nice-to-have
Promote an environment that supports belonging
Adhere to risk and regulatory standards
Key Requirements
Associates degree or 2 years higher education/experience
Proficient in PC software
1 year customer service fraud experience preferred