Illumina enables life-changing discoveries that are transforming human health through early detection and diagnosis of diseases and new treatment options for patients
Job Summary
Illumina enables life-changing discoveries that are transforming human health through early detection and diagnosis of diseases and new treatment options for patients.
Responsibilities include providing phone, email, and/or live chat support, troubleshooting technical issues, coaching junior staff, and creating technical content.
The company offers a wide range of benefits including access to genomics sequencing, family planning, health/dental/vision, retirement benefits, and paid time off.
Matching Summary
Illumina enables life-changing discoveries that are transforming human health through early detection and diagnosis of diseases and new treatment options for patients.
Salary
Base: $74,900 - $112,300; Bonus/Equity: variable cash programs (bonus or commission) and potentially equity; Benefits: genomics sequencing, family planning, health/dental/vision, retirement benefits, paid time off
Skills & Requirements
Must-have
technical and customer handling mastery
troubleshoot routine to complex issues
product guidance and use
technical competence growth
department goals and team metrics
create and present technical content
develop and maintain internal networks
Nice-to-have
positive attitude and productive spirit
open mindset to feedback
rapidly absorb complex training
detail oriented and analytical
interpersonal skills
belonging and inclusive environment
Key Requirements
Bachelor’s degree and minimum 2 years related experience
Advanced degree without experience
Equivalent work experience
Degree in cell biology, molecular biology or related field
Experience with proteomics is required
1-2 years experience in call center/technical support