Call Center Agent

AIG

Mexico City, Mexico
Customer assistance
Policy status inquiries
Claims follow-up
The Call Center Agent is responsible for providing immediate assistance, guiding and assessing customer needs regarding endorsement procedures, policy status, collections, renewals, reinstatements, online billing, claims follow-up, or any other type of assistance offered for our products

Job Summary

  • The Call Center Agent is responsible for providing immediate assistance, guiding and assessing customer needs regarding endorsement procedures, policy status, collections, renewals, reinstatements, online billing, claims follow-up, or any other type of assistance offered for our products.
  • At AIG, we value in-person collaboration as a vital part of our culture, which is why we ask our team members to be primarily in the office.
  • We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.

Matching Summary

The Call Center Agent is responsible for providing immediate assistance, guiding and assessing customer needs regarding endorsement procedures, policy status, collections, renewals, reinstatements, online billing, claims follow-up, or any other type of assistance offered for our products.

Skills & Requirements

Must-have

  • customer assistance
  • policy status inquiries
  • claims follow-up
  • policy payments processing
  • policy renewal support
  • product benefit explanation

Nice-to-have

  • reimagining insurance
  • in-person collaboration
  • inclusive culture
  • continuous learning

Key Requirements

  • Requires in-office presence
  • Authorization to work in Mexico

Work Rights

Not specified

Tailored Resume

Cover Letter