Technical Services Engineer-tier Ii

Axis Communications

Chelmsford, MA, USA
$75,000 annually (english only); $79,500 annually ...
Hybrid
Troubleshoot network and software issues
Utilize knowledgebase and engineering teams
Provide world-class technical support
The Technical Services Engineer - Tier II troubleshoots and resolves configuration, network and software issues for IP network cameras, physical access control, and security solutions

Job Summary

  • The Technical Services Engineer - Tier II troubleshoots and resolves configuration, network and software issues for IP network cameras, physical access control, and security solutions.
  • This hybrid position offers flexibility with one week onsite and one week remote, based out of the Chelmsford, MA headquarters.
  • Axis Communications offers benefits such as employer-offered training, tuition reimbursement, health programs, generous vacation, and a 401(k) program with employer matching.

Matching Summary

The Technical Services Engineer - Tier II troubleshoots and resolves configuration, network and software issues for IP network cameras, physical access control, and security solutions.

Salary

$75,000 annually (English only); $79,500 annually (Bilingual)

Skills & Requirements

Must-have

  • Troubleshoot network and software issues
  • Utilize knowledgebase and engineering teams
  • Provide world-class technical support
  • Analyze problems and identify solutions
  • Document cases clearly and completely
  • Network routing and switching protocols

Nice-to-have

  • Positive approach to problem solving
  • Self-motivated and energetic
  • Eye for details and time management
  • Collaborative and friendly culture

Key Requirements

  • Minimum 2 years call center experience
  • Configure PCs and operating systems
  • Configure switches and routers
  • Troubleshoot in unscripted manner
  • Bilingual English with Portuguese/Spanish/French (for higher salary)

Work Rights

Not specified

Tailored Resume

Cover Letter