Analista De Servicio Proactivo Y Alto Impacto - Inglés
Aerovias del Continente Americano S.A. Avianca
Bogotá, CO
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2+ years contact center experience
Spanish and english b2/c1 proficiency
Case management and resolution skills
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Avianca is seeking a Proactive High-Impact Service Analyst to join their team in Bogotá, Colombia. The ideal candidate will manage customer service requests in both Spanish and English, focusing on preventive solutions and enhancing customer experiences.
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Job Summary
This role focuses on managing customer service requests while anticipating incidents to transform the client experience.
The position requires excellent written and verbal communication skills in both Spanish and English at a minimum B2/C1 level.
Candidates will analyze internal data to identify early alerts and propose preventive actions for operational incidents.
Matching Summary
Match Score: 75
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Avianca is seeking a Proactive High-Impact Service Analyst to join their team in Bogotá, Colombia. The ideal candidate will manage customer service requests in both Spanish and English, focusing on preventive solutions and enhancing customer experiences.
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Skills & Requirements
Must-have
2+ years contact center experience
Spanish and English B2/C1 proficiency
Case management and resolution skills
KPI compliance and SLA monitoring
Nice-to-have
CRM tool management experience
Amadeus knowledge
Proactive problem-solving mindset
Continuous improvement implementation
Key Requirements
Professional degree in Communications, Journalism, or related field
Minimum 2 years of experience in call centers or BPO
English language proficiency level B2 or C1 (mandatory)