Senior Manager, Retention Strategy & Intelligence

Okta

Chicago, Illinois, United States
Base: $158,000 - $218,000 usd; bonus/equity: equit...
On-site
7+ years customer success or renewals experience
Technical fluency in ai/ml and data architecture
Experience defining ai model guardrails and logic
This role involves owning the intelligence layer that drives retention by identifying risk signals and building AI models for personalized interventions

Job Summary

  • This role involves owning the intelligence layer that drives retention by identifying risk signals and building AI models for personalized interventions.
  • The successful candidate will partner directly with the Renewals organization and Technology teams to operationalize an AI-powered approach to proactive retention.
  • Okta offers a competitive base salary range, equity, bonus opportunities, and comprehensive benefits including health insurance and paid leave.

Matching Summary

This role involves owning the intelligence layer that drives retention by identifying risk signals and building AI models for personalized interventions.

Salary

Base: $158,000 - $218,000 USD; Bonus/Equity: Equity (where applicable) and bonus offered; Benefits: Health, dental, vision, 401(k), flexible spending, PTO, parental leave

Skills & Requirements

Must-have

  • 7+ years Customer Success or Renewals experience
  • Technical fluency in AI/ML and data architecture
  • Experience defining AI model guardrails and logic
  • Product thinking for tooling roadmap management
  • Cross-functional leadership across Engineering and Data Science

Nice-to-have

  • Strong strategic vision for GTM functions
  • Ability to translate complex data into field actions
  • Experience with CRM and ERP integrations
  • Proven track record of driving revenue impact
  • Background in Revenue Operations or Sales Enablement

Key Requirements

  • 7+ years experience in Customer Success, Renewals, or Revenue Ops
  • Hands-on experience with data analytics and process automation
  • Working knowledge of APIs and data infrastructure

Work Rights

Not specified

Tailored Resume

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