Digital Customer Success Program Manager

Workday

Atlanta, GA, USA
Base: $95,200 - $142,800 usd (atlanta); base: $90,...
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5+ years program management experience
Customer success operations expertise
Digital customer engagement strategy
** Workday is seeking a Digital Customer Success Program Manager to lead initiatives aimed at enhancing digital customer engagement and success programs. The role involves collaboration across various teams to deliver a cohesive customer experience while ensuring alignment with organizational goals. **

Job Summary

  • This role is central to shaping how Workday scales its customer success programs globally through digital initiatives and AI-powered productivity improvements.
  • The team operates on a Council model to co-author roadmaps with field partners, ensuring solutions are grounded in real-world needs while protecting human success manager capacity.
  • Candidates will drive the establishment of an effective operating model, translating priorities into clear roadmaps that earn executive buy-in across global organizations.

Matching Summary

Match Score: 75

** Workday is seeking a Digital Customer Success Program Manager to lead initiatives aimed at enhancing digital customer engagement and success programs. The role involves collaboration across various teams to deliver a cohesive customer experience while ensuring alignment with organizational goals. **

Salary

Base: $95,200 - $142,800 USD (Atlanta); Base: $90,500 - $160,700 USD (Other US locations); Bonus/Equity: Eligible for Workday Bonus Plan and annual refresh stock grants

Skills & Requirements

Must-have

  • 5+ years program management experience
  • Customer Success operations expertise
  • Digital customer engagement strategy
  • Roadmap creation and delivery planning
  • Cross-functional team coordination
  • Operating model and governance design

Nice-to-have

  • Experience with Gainsight or Planhat platforms
  • Enterprise software industry background
  • Design thinking and data analysis skills
  • Project management certification (PMP, Agile)
  • Vision-driven approach to future of CS
  • Ability to work in ambiguous environments

Key Requirements

  • 5+ years of experience in program management or customer success operations
  • Experience translating business needs into roadmaps and delivery plans
  • Project management certification preferred (PMP, Agile, SAFe)

Work Rights

Not specified

Tailored Resume

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