Guest Relations Manager

Royal London

Oxford, United Kingdom
On-site
Engage with guests and create wow moments
Offer guidance and local recommendations
Promote hotel services
Royal London is seeking a Guest Relations Manager to lead the Guest Relations department at their Oxford hotel. The role emphasizes creating memorable guest experiences, managing daily operations, and fostering collaboration within the hotel team

Job Summary

  • The Guest Relations Manager will direct the strategic initiatives and objectives of the Guest Relations department, as well as managing day to day operations through the engagement of the team.
  • You will act as an ambassador for your own hotel and the wider Leonardo Hotels estate, demonstrating the company vision, mission and values.
  • Special rates on Leonardo Hotel rooms across the UK & Europe and ongoing job-related training programmes with clear paths for progression are some of the perks.

Matching Summary

Match Score: 85

Royal London is seeking a Guest Relations Manager to lead the Guest Relations department at their Oxford hotel. The role emphasizes creating memorable guest experiences, managing daily operations, and fostering collaboration within the hotel team.

Skills & Requirements

Must-have

  • Engage with guests and create wow moments
  • Offer guidance and local recommendations
  • Promote hotel services
  • Act as approachable point of contact
  • Multitask and manage guest queries efficiently
  • Carry out duty management shifts
  • Respond to guest feedback and reviews

Nice-to-have

  • Warm and friendly personality
  • Bold team player
  • Demonstrate company vision, mission and values
  • Treat others with respect, dignity and fairness

Key Requirements

  • Experience in a similar role
  • Ability to multitask
  • Strong communication skills

Work Rights

Not specified

Tailored Resume

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