The Fraud and Scams team is dedicated to safeguarding our customers by preventing fraudulent and scam-related activities and providing support to those customers affected
Job Summary
The Fraud and Scams team is dedicated to safeguarding our customers by preventing fraudulent and scam-related activities and providing support to those customers affected.
This is a phone based customer service role supporting customers who are victims of Scams and you will deliver excellent customer service and innovation when dealing with customer situations.
Success in this role requires emotional resilience, strong communication skills, and the ability to remain calm under pressure.
Matching Summary
The Fraud and Scams team is dedicated to safeguarding our customers by preventing fraudulent and scam-related activities and providing support to those customers affected.
Skills & Requirements
Must-have
High volume call centre environment
Phone based customer service role
Handling inbound and outbound calls
Conduct in-depth scam conversations
Pay strong attention to detail
Multitask across several banking tools
Nice-to-have
Think outside the box
Perform well in ambiguous environment
Emotional resilience
Remain calm under pressure
Key Requirements
12-month fixed term contract
Full time (38 hours per week)
Rotating roster
In office attendance for training required
Hybrid working with office hub days
Strong problem-solving and decision-making capability
High level of personal integrity
Commitment to confidentiality and privacy principles
Demonstrated excellence in customer service
Ability to resolve basic customer complaints
Managing high volumes of customer interactions
Handling complaints and emotionally taxing conversations