Subject Matter Expert, Customer Experience

RingCentral

Base: $100,000 - $150,000; bonus/equity: not speci...
Not specified (assumed hybrid/remote based on industry standards)
Hands-on technical experience
Experience with ucaas or ccaas
Demonstrable track record in specialty lane
RingCentral is seeking a Subject Matter Expert (SME) in Customer Experience to provide specialized technical support for their communication products. The ideal candidate will have extensive hands-on experience in enterprise environments, particularly in UCaaS and CCaaS, and will engage with clients on specific technical challenges

Job Summary

  • RingCentral is a leader in AI-powered business communications.
  • The Subject Matter Expert engages with customers to provide specialized knowledge.
  • The company offers a comprehensive benefits package and values diversity.

Matching Summary

Match Score: 85

RingCentral is seeking a Subject Matter Expert (SME) in Customer Experience to provide specialized technical support for their communication products. The ideal candidate will have extensive hands-on experience in enterprise environments, particularly in UCaaS and CCaaS, and will engage with clients on specific technical challenges.

Salary

Base: $100,000 - $150,000; Bonus/Equity: Not specified; Benefits: Comprehensive medical, dental, vision

Skills & Requirements

Must-have

  • Hands-on technical experience
  • Experience with UCaaS or CCaaS
  • Demonstrable track record in specialty lane

Nice-to-have

  • Ability to work under pressure
  • Strong communication skills
  • Technical fluency in AI

Key Requirements

  • Minimum 5 years of experience
  • 3 years in configuration or implementation
  • Relevant platform certifications preferred

Work Rights

Not specified

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