Associate It Service Delivery Management Officer

Unhcr

Fully remote
Itil service operations processes
Managing it service delivery
It security standards
The UNHCR is seeking an Associate IT Service Delivery Management Officer to oversee IT service delivery in challenging environments, ensuring compliance with SLAs and operational efficiency. The ideal candidate will have relevant IT experience, strong stakeholder management skills, and may have language proficiency in French and English

Job Summary

  • The Associate IT Service Delivery Management Officer is responsible for ensuring that IT systems and services are available and delivered consistently, reliably, and effectively.
  • The incumbent oversees day-to-day operations and coordinates the work of multiple support groups, both internal to UNHCR, as well as, Managed Service Providers (MSPs) and ensures the various MSPs (both local and corporate) and UNHCR IT staff under their supervision deliver efficient and effective systems and services in accordance to contractual obligations and best practices.
  • The successful candidate combines technical expertise, operational resilience, and strong interpersonal skills to ensure the delivery of secure, reliable, and compliant IT services in a challenging and dynamic humanitarian environment.

Matching Summary

Match Score: 85

The UNHCR is seeking an Associate IT Service Delivery Management Officer to oversee IT service delivery in challenging environments, ensuring compliance with SLAs and operational efficiency. The ideal candidate will have relevant IT experience, strong stakeholder management skills, and may have language proficiency in French and English.

Skills & Requirements

Must-have

  • ITIL Service Operations processes
  • managing IT service delivery
  • IT security standards
  • business continuity
  • stakeholder management
  • emergency deployments

Nice-to-have

  • resilient and solutions-oriented
  • adaptability
  • trusted escalation point
  • structured service management discipline
  • proactive in preventing and responding to inappropriate conduct

Key Requirements

  • ITIL Certification
  • Project Management Certification
  • 3 years relevant experience with Undergraduate degree
  • ITIL Service Delivery Management
  • IT Collaboration & Communications Tools
  • IT Network Monitoring & Alerting Tools
  • IT Operations Management
  • IT Project, Program or Portfolio Management
  • IT Service Delivery Management Software
  • IT Systems and Standards
  • Microsoft Office Productivity Software

Work Rights

Not specified

Tailored Resume

Cover Letter