Service Center Support Specialist

University of Arkansas, Fayetteville

Fayetteville, AR, US
Base: $39,930 - $43,923; bonus/equity: not specifi...
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Customer-facing service
Work request evaluation and routing
Key inventory administration
** The University of Arkansas is seeking a Service Center Support Specialist who will serve as the primary customer-facing agent for the Facilities Management department. This role involves greeting customers, managing maintenance requests, and processing key transactions, requiring strong customer service skills and office experience. **

Job Summary

  • The Service Center Support Specialist is the primary customer-facing agent of the Facilities Management department, greeting customers, answering the departmental switchboard, receiving incoming maintenance and project requests, and administering the functions of the campus Key Center.
  • The University of Arkansas offers a vibrant work environment and a workplace culture that promotes a healthy work-life balance with benefits including health, dental, life and disability insurance, tuition waivers, holidays, leave accrual, and retirement programs with university contributions.
  • The University of Arkansas is committed to equal opportunity and conducts background checks including criminal and sex offender registry checks as part of the hiring process.

Matching Summary

Match Score: 75

** The University of Arkansas is seeking a Service Center Support Specialist who will serve as the primary customer-facing agent for the Facilities Management department. This role involves greeting customers, managing maintenance requests, and processing key transactions, requiring strong customer service skills and office experience. **

Salary

Base: $39,930 - $43,923; Bonus/Equity: Not specified; Benefits: Health, dental, life and disability insurance, tuition waivers, holidays, leave accrual, retirement programs

Skills & Requirements

Must-have

  • Customer-facing service
  • Work request evaluation and routing
  • Key inventory administration
  • Use of computerized maintenance management system
  • Microsoft Office proficiency
  • Effective oral and written communication

Nice-to-have

  • Proactive customer communication
  • Familiarity with Workday
  • Knowledge of facility management processes
  • Good customer service skills
  • Ability to maintain harmonious working relationships
  • Knowledge of accessibility standards

Key Requirements

  • High school diploma or equivalent
  • At least two years of related experience
  • Criminal background check
  • Sex offender registry check
  • Ability to work reliably and maintain attendance

Work Rights

Must have legal authority to work in the United States

Tailored Resume

Cover Letter