Not specified; benefits: €1,000 annual learning bu...
On-site
Fluent in spoken and written spanish
Experience with saas products and apis
Proven track record in customer success or account management
Talon.One is seeking a Spanish-speaking Customer Success Manager based in Berlin, Germany, to enhance customer relationships and drive product adoption within its SaaS platform. The ideal candidate should possess strong communication skills, experience in customer-facing roles, and a passion for technology, particularly in the loyalty and promotions industry
Job Summary
You will join a collaborative 10-person Customer Success EMEA team dedicated to driving product adoption and translating customer insights into actionable feedback.
The role requires connecting customers' marketing objectives with an API-driven product while troubleshooting technical issues alongside the development team.
Talon.One offers extensive benefits including a €1,000 annual learning budget, 30 days of annual leave, and the freedom to work from abroad for up to 90 days.
Matching Summary
Match Score: 85
Talon.One is seeking a Spanish-speaking Customer Success Manager based in Berlin, Germany, to enhance customer relationships and drive product adoption within its SaaS platform. The ideal candidate should possess strong communication skills, experience in customer-facing roles, and a passion for technology, particularly in the loyalty and promotions industry.
Salary
Not specified; Benefits: €1,000 annual learning budget; 30 days annual leave; Home office setup budget; 20% pension subsidy
Skills & Requirements
Must-have
Fluent in spoken and written Spanish
Experience with SaaS products and APIs
Proven track record in Customer Success or Account Management
Ability to manage a book of 25-30 accounts
Strong communication skills across technical and marketing stakeholders
Nice-to-have
Experience in loyalty and promotion industry
Empathetic and positive attitude
Flexible approach to uncertainty and change
Background in marketing-related experience
Desire to mentor and foster bi-directional growth
Key Requirements
Exceptional English and Spanish communication skills
Foundational experience in Client-facing roles
Capacity to handle 25-30 active accounts simultaneously