Technician I, Product Technical Support

Worldpay (FIS)

Phl Mani, US
Hybrid
Desk-side assistance
Installations, repairs, upgrades
24x7x365 production environment support
Provides desk-side assistance in resolving technology support issues, performing installations, repairs, upgrades, and other maintenance tasks

Job Summary

  • Provides desk-side assistance in resolving technology support issues, performing installations, repairs, upgrades, and other maintenance tasks.
  • Offers effective customer service in a 24X7X365 production environment, utilizing soft skills and troubleshooting to resolve client issues and questions.
  • At FIS, you can learn, grow and make an impact in your career with a flexible and creative work environment, diverse and collaborative atmosphere, and professional development resources.

Matching Summary

Provides desk-side assistance in resolving technology support issues, performing installations, repairs, upgrades, and other maintenance tasks.

Skills & Requirements

Must-have

  • Desk-side assistance
  • Installations, repairs, upgrades
  • 24X7X365 production environment support
  • Troubleshooting desktop systems and networks
  • Documenting incidents in ticketing system
  • Communicating technical information

Nice-to-have

  • Effective listening skills
  • Self-motivated to learn new technology
  • Enthusiasm when providing support
  • Team player
  • Problem Solving and critical thinking skills

Key Requirements

  • Ability to verbalize complex technical concepts
  • Troubleshooting client accessibility problems
  • Basic problem resolution and escalation practices
  • Support and guidance with FIS applications

Work Rights

Not specified

Tailored Resume

Cover Letter