The Customer Service Manager is responsible for Leading key operational activities within the LATAM region, ensuring the effective delivery of OTR KPIs and providing first‑level team support
Job Summary
The Customer Service Manager is responsible for Leading key operational activities within the LATAM region, ensuring the effective delivery of OTR KPIs and providing first‑level team support.
This position plays a central role in developing internal talent, driving process simplification, and strengthening cross-functional relationships to meet customer and business requirements.
Cytiva, a Danaher operating company, offers a broad array of comprehensive, competitive benefit programs that add value to our lives.
Matching Summary
The Customer Service Manager is responsible for Leading key operational activities within the LATAM region, ensuring the effective delivery of OTR KPIs and providing first‑level team support.
Skills & Requirements
Must-have
Order management
KPI delivery
Cross-functional collaboration
Process simplification
ERP systems
Fluent English and Spanish
Nice-to-have
Talent development
Continuous improvement culture
Customer relationship management
Strategic business initiatives
Key Requirements
Bachelor’s degree in Business Administration, Foreign Trade, Supply Chain, or related field
3+ years of experience in customer service, order management, operations