Financial Care Officer

23

Wyong, Australia
Phone based contact centre experience
Collections or financial services background
Strong communication and listening skills
The role involves servicing customers experiencing financial difficulty by delivering empathetic service and helping them find suitable solutions

Job Summary

  • The role involves servicing customers experiencing financial difficulty by delivering empathetic service and helping them find suitable solutions.
  • Candidates will handle inbound and outbound calls to resolve overdue accounts and identify customers needing financial hardship support.
  • ING offers benefits including discounted health insurance, an additional rest day, and a volunteer IMPACT day.

Matching Summary

The role involves servicing customers experiencing financial difficulty by delivering empathetic service and helping them find suitable solutions.

Skills & Requirements

Must-have

  • Phone based contact centre experience
  • Collections or financial services background
  • Strong communication and listening skills
  • Ability to handle sensitive conversations
  • High attention to detail and process adherence

Nice-to-have

  • Empathy and customer-first mindset
  • Experience with dialler campaigns
  • Willingness to learn in regulated environment
  • Team collaboration and positive attitude

Key Requirements

  • Experience in phone based contact centre
  • Background in collections or financial services
  • Ability to manage multiple tasks in fast-paced environment

Work Rights

Not specified

Tailored Resume

Cover Letter