Provide account support for complex Service Center clients, maintain and strengthen client relationships, and support program procedures and processes that impact customer satisfaction
Job Summary
Provide account support for complex Service Center clients, maintain and strengthen client relationships, and support program procedures and processes that impact customer satisfaction.
Coordinate new client implementation, respond to and resolve program management and client issues, and communicate with leadership and internal/external resources to resolve service issues.
Sedgwick is recognized as America’s Greatest Workplaces, Certified as a Great Place to Work®, and a Fortune Best Workplaces in Financial Services & Insurance.
Matching Summary
Provide account support for complex Service Center clients, maintain and strengthen client relationships, and support program procedures and processes that impact customer satisfaction.
Skills & Requirements
Must-have
customer service skills
problem resolution skills
project management skills
oral and written communication
presentation skills
PC literate
Microsoft Office products
Nice-to-have
caring culture
work-life balance
team environment
analytical and interpretive skills
organizational skills
interpersonal skills
Key Requirements
Bachelor's degree preferred
Four years of related experience
Two years call center or customer service experience
One year Service Center Account Coordinator experience