Responsible for the day-to-day supervision of a team of customer service representatives at a Contact Center that handle customer inquiries via various channels
Job Summary
Responsible for the day-to-day supervision of a team of customer service representatives at a Contact Center that handle customer inquiries via various channels.
Undertake business projects and initiatives, when required, and manage stakeholders across various business functions to ensure alignment.
AIG offers a comprehensive Total Rewards Program focused on health, wellbeing, financial security, and professional development.
Matching Summary
Responsible for the day-to-day supervision of a team of customer service representatives at a Contact Center that handle customer inquiries via various channels.
Skills & Requirements
Must-have
Customer service representative supervision
Service delivery against SLAs
Adherence to organizational policies
Business projects and initiatives
Stakeholder management across functions
Nice-to-have
Growth and transformation mindset
In-person collaboration culture
Inclusion and belonging culture
Key Requirements
Over 3 years experience in insurance/financial services