Associate Alm Support Analyst

Sonyinteractiveentertainmentglobal

Petaling Jaya, Malaysia
**
Jira confluence testrail experience
Service desk triage duties
Tier 1 and 2 alm tasks
** Sony Interactive Entertainment is seeking an Associate ALM Support Analyst in Petaling Jaya, Malaysia. This role focuses on providing technical support for PlayStation Studios and involves service desk triage, ticket resolution, and working with various ALM tools. **

Job Summary

  • The role serves as a key cornerstone of technical support for PlayStation Studios QA and its partners.
  • Responsibilities include customer-facing first line support requests via the service desk and daily handovers to global peers.
  • The position supports the full library of PlayStation Studios including major developers like Naughty Dog and Insomniac Games.

Matching Summary

Match Score: 75

** Sony Interactive Entertainment is seeking an Associate ALM Support Analyst in Petaling Jaya, Malaysia. This role focuses on providing technical support for PlayStation Studios and involves service desk triage, ticket resolution, and working with various ALM tools. **

Skills & Requirements

Must-have

  • Jira Confluence TestRail experience
  • Service desk triage duties
  • Tier 1 and 2 ALM tasks
  • SharePoint Microsoft Teams usage

Nice-to-have

  • Passion for innovation and technology
  • Collaborative team environment
  • Playful positive culture fit

Key Requirements

  • Associate level experience in ALM support
  • Experience with tier 1 and 2 support tasks

Work Rights

Not specified

Tailored Resume

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