カスタマーサービス(fsdフィルター製造事業部 東京・大阪)

Thermo Fisher Scientific Japan

Tokyo, Japan
3+ years customer service experience
Erp system usage (sap or oracle e1)
Intermediate english proficiency
This role supports major customers in the Filtration & Separation division by managing orders, inquiries, and shipments to ensure high satisfaction

Job Summary

  • This role supports major customers in the Filtration & Separation division by managing orders, inquiries, and shipments to ensure high satisfaction.
  • The position involves collaborating with suppliers, planners, and logistics centers to manage delivery schedules and resolve backorders effectively.
  • Employees will work in a hybrid environment with a manager based in Singapore, focusing on operational stability and continuous improvement during a system migration period.

Matching Summary

This role supports major customers in the Filtration & Separation division by managing orders, inquiries, and shipments to ensure high satisfaction.

Skills & Requirements

Must-have

  • 3+ years customer service experience
  • ERP system usage (SAP or Oracle E1)
  • Intermediate English proficiency
  • Order and shipment management skills
  • Microsoft Excel and Word proficiency

Nice-to-have

  • Experience creating SOPs and manuals
  • Process improvement project participation
  • Mentoring junior staff or OJT support
  • Basic accounting and finance knowledge
  • Salesforce platform experience

Key Requirements

  • Bachelor's degree or equivalent
  • Minimum 3 years of relevant work experience
  • Fluent Japanese communication skills

Work Rights

Not specified

Tailored Resume

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