Customer Onboarding Coach

Housecall Pro

United States
Base: $40,425pyear; bonus/equity: uncapped commiss...
On-site
Customer-focused onboarding
Outbound dials per day
Coaching customers on product implementation
As a Specialist, Onboarding Coach you thrive working in a high-velocity onboarding and support environment that finds success by always changing and adapting

Job Summary

  • As a Specialist, Onboarding Coach you thrive working in a high-velocity onboarding and support environment that finds success by always changing and adapting.
  • Your objective is to work with newly enrolled Pros to build a customized onboarding plan tailored to their specific needs and anchored on their specific goals.
  • We offer a generous benefits program that supports the whole you with medical, dental, vision, life, disability, and 401(k).

Matching Summary

As a Specialist, Onboarding Coach you thrive working in a high-velocity onboarding and support environment that finds success by always changing and adapting.

Salary

Base: $40,425/year; Bonus/Equity: Uncapped commission potential; Benefits: Medical, dental, vision, life, disability, 401(k), PTO, tech reimbursement

Skills & Requirements

Must-have

  • Customer-focused onboarding
  • Outbound dials per day
  • Coaching customers on product implementation
  • Identify high-risk accounts
  • Team player with strong communication

Nice-to-have

  • Empathetic and hard-working
  • Innovative and adaptable
  • Curious and eager to learn
  • Experience with AI tools

Key Requirements

  • 2+ years client-facing onboarding or support
  • High school diploma or equivalent
  • 6+ months outbound sales or prospecting experience is a plus

Work Rights

Not specified

Tailored Resume

Cover Letter