Manage day-to-day customer service operations across multiple eCommerce platforms and Brands, ensuring timely responses, effective complaint resolution, and a positive customer experience
Job Summary
Manage day-to-day customer service operations across multiple eCommerce platforms and Brands, ensuring timely responses, effective complaint resolution, and a positive customer experience.
Handle live chat and inquiries for all brands across 2 BUs on eCommerce platforms, providing product information, order status, and policy clarification while ensuring compliance with platform response time SLA.
Monitor ratings and reviews on eCommerce platforms, respond to negative reviews, and take actions to protect store performance, while consolidating feedback for service improvement.
Matching Summary
Manage day-to-day customer service operations across multiple eCommerce platforms and Brands, ensuring timely responses, effective complaint resolution, and a positive customer experience.
Skills & Requirements
Must-have
Manage day-to-day customer service operations
Handle live chat and inquiries
Complaint resolution
Monitor ratings and reviews
Issue invoices upon request
Proficient in MS Excel / Google Sheets
Nice-to-have
Strong communication and problem-solving skills
Detail-oriented with good time management
Ability to multitask
Familiarity with eCommerce platforms
Ability to work under pressure
Key Requirements
Diploma or Bachelor’s degree
Prior experience in Customer Service or eCommerce Operations is an advantage