Connect And Assure Specialist

056

Not specified; not specified; benefits include equ...
Shift rotation (7:00 am - 7:00 pm, permanent position)
Technical knowledge of fttn/b, fttc, fttp, hfc
Tier 2 troubleshooting capability
Experience supporting business customers
The job posting is for a Connect and Assure Specialist at nbn, responsible for managing business customer orders and incidents, ensuring a high-quality customer experience. The role emphasizes strong technical knowledge in telecommunications, case management experience, and excellent communication skills within a supportive and inclusive workplace

Job Summary

  • The role involves end-to-end ownership and technical case management of business customer orders and incidents to drive timely outcomes.
  • Candidates must possess strong technical knowledge of telecommunications technologies including FTTN, FTTC, FTTP, and HFC with Tier 2 troubleshooting capabilities.
  • This is a permanent full-time position operating within a shift rotation between 7:00 AM and 7:00 PM with no direct people management responsibilities.

Matching Summary

Match Score: 85

The job posting is for a Connect and Assure Specialist at nbn, responsible for managing business customer orders and incidents, ensuring a high-quality customer experience. The role emphasizes strong technical knowledge in telecommunications, case management experience, and excellent communication skills within a supportive and inclusive workplace.

Salary

Not specified; Not specified; Benefits include equal employment, great training, flexible working arrangements, 18 weeks paid parental leave

Skills & Requirements

Must-have

  • Technical knowledge of FTTN/B, FTTC, FTTP, HFC
  • Tier 2 troubleshooting capability
  • Experience supporting business customers
  • Case or account management experience
  • Shift rotation availability 7am-7pm

Nice-to-have

  • Excellent stakeholder engagement skills
  • Strong customer empathy
  • Organisational and decision-making skills
  • Continuous improvement mindset

Key Requirements

  • Full working rights in Australia required
  • Permanent employment status
  • Operational environment experience

Work Rights

Must have full working rights in Australia

Tailored Resume

Cover Letter