Customer Satisfaction Representative

Driveway

Medford, OR, US
$20.00-$22.00 ph
On-site
Lead customer satisfaction improvement initiatives
Liaison between dealership and customers
Develop continuous improvement plans
Driveway is seeking a Customer Satisfaction Representative to enhance customer experiences and improve satisfaction at their dealerships in Medford, OR, and Dallas, TX. The role involves acting as a liaison between customers and the dealership, focusing on resolving concerns and implementing improvement initiatives

Job Summary

  • As a Customer Satisfaction Representative, you will play a crucial role in leading customer satisfaction improvement processes, serving as the key liaison between our dealership and customers.
  • Your focus will be on ensuring our customers' perspectives come first, following up with them to ensure their concerns are addressed and resolved promptly.
  • We offer best in class industry benefits including Medical, Dental and Vision Plans, Paid Holidays & PTO, and a 401(k) Retirement Plan.

Matching Summary

Match Score: 85

Driveway is seeking a Customer Satisfaction Representative to enhance customer experiences and improve satisfaction at their dealerships in Medford, OR, and Dallas, TX. The role involves acting as a liaison between customers and the dealership, focusing on resolving concerns and implementing improvement initiatives.

Salary

$20.00-$22.00

Skills & Requirements

Must-have

  • Lead customer satisfaction improvement initiatives
  • Liaison between dealership and customers
  • Develop continuous improvement plans
  • Follow up with customers within 48 hours
  • Track and trend customer concerns
  • Collaborate with Reputation and Brand Team

Nice-to-have

  • Attention to detail and sense of urgency
  • Team player with a positive attitude

Key Requirements

  • Warranty Claims or Collections experience highly preferred
  • Basic computer skills
  • High School graduate or equivalent
  • 18 years or older

Work Rights

Not specified

Tailored Resume

Cover Letter