1-3 years inbound international call center experience
Superior listening verbal and written communication skills
Ability to converse with clients in neutral accent
ADP is seeking motivated associates for their MAS Payroll Client Services team in Pune, India. The role involves providing exceptional client support related to payroll through phone and chat, requiring strong communication skills and relevant experience in a customer service environment
Job Summary
This role involves handling client queries related to payroll both over the phone and via chat support.
Associates will educate clients on using the flagship WFN product to run payroll, retrieve reports, and maintain compliance.
The team consists of over 250 motivated associates dedicated to providing best-in-class service to MAS Core clients.
Matching Summary
Match Score: 85
ADP is seeking motivated associates for their MAS Payroll Client Services team in Pune, India. The role involves providing exceptional client support related to payroll through phone and chat, requiring strong communication skills and relevant experience in a customer service environment.
Skills & Requirements
Must-have
1-3 years inbound international call center experience
Superior listening verbal and written communication skills
Ability to converse with clients in neutral accent
Proficient in relevant computer applications
Good arithmetic skills
Nice-to-have
Fair knowledge of customer satisfaction surveys NPS
Ability to handle stressful situations appropriately
Passionate about achieving greater heights in career
Willingness to suggest business process improvement ideas
Key Requirements
Good academic record
1-3 years of experience in inbound international call center environment
Knowledge of customer service practices and principles