Customer Operations Manager

Nuelle Inc

Not specified (further clarification needed in job description)
Customer advocacy
Customer relationship management
Order entry and fulfillment
Nuelle Inc is seeking a Customer Operations Manager to lead customer advocacy and relationship management within the Site Leadership Team, ensuring customer needs are met with effective communication and collaboration. The ideal candidate will possess extensive experience in the medical device industry, with a strong emphasis on leadership and customer service

Job Summary

  • This position will ensure advocacy for the customer and work closely with Operations, Planning, Engineering, Quality, and Sales to provide solutions that fulfill our customers’ needs with speed, accuracy, and exceptional communication.
  • The primary purpose of this job is to act as the site-based customer champion and develop the unconstrained unit forecast for the S&OP process.
  • Provides leadership to Customer Operations Team members including guidance, prioritization, training and support for daily activities.

Matching Summary

Match Score: 85

Nuelle Inc is seeking a Customer Operations Manager to lead customer advocacy and relationship management within the Site Leadership Team, ensuring customer needs are met with effective communication and collaboration. The ideal candidate will possess extensive experience in the medical device industry, with a strong emphasis on leadership and customer service.

Skills & Requirements

Must-have

  • Customer advocacy
  • Customer relationship management
  • Order entry and fulfillment
  • Forecasting and S&OP process
  • Cross-functional collaboration

Nice-to-have

  • Solution-oriented thinking
  • Exceptional communication skills
  • Enhance customer experience
  • Drive long-term relationships

Key Requirements

  • Bachelor’s degree in business or related field
  • 7+ years experience in medical device or related field

Work Rights

Not specified

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