This Crew is spearheading the development of an AI-powered platform designed to transform customer relationship management into a hybrid-agentic model
Job Summary
This Crew is spearheading the development of an AI-powered platform designed to transform customer relationship management into a hybrid-agentic model.
As a Service Design Manager, you will help shape the future of customer relationship management in the Business Bank.
You will use service design, critical thinking, and deep empathy to explore how work should evolve, identify where the greatest opportunities exist, and define service blueprints that can guide delivery.
Matching Summary
This Crew is spearheading the development of an AI-powered platform designed to transform customer relationship management into a hybrid-agentic model.
Skills & Requirements
Must-have
end-to-end service design process
define target-state journeys
service blueprints
cross-functional collaboration
customer and colleague experience
AI application in practice
Nice-to-have
naturally curious
energised by solving problems
thrive in ambiguity
stay current with trends
co-creating with diverse teams
Key Requirements
Strong experience in service design, product design, transformation, experience strategy
Strong design toolkit across journey mapping, process mapping, service blueprinting
Experience in large, complex organisations
Experience shaping solutions across CRM platforms
Experience in financial services or highly regulated industry