It Support Analyst

mthree

London, United Kingdom
On-site
Servicenow incident management
Windows and apple device deployment
Microsoft active directory and o365
This high-visibility role delivers premium 2nd line IT support within a fast-paced, design-led global luxury fashion house environment

Job Summary

  • This high-visibility role delivers premium 2nd line IT support within a fast-paced, design-led global luxury fashion house environment.
  • The successful candidate will own incidents end-to-end using ServiceNow while communicating confidently with users at all levels including senior leadership.
  • Candidates must be hands-on and proactive, comfortable working on the floor to install and troubleshoot laptops, mobile devices, and collaboration tools.

Matching Summary

This high-visibility role delivers premium 2nd line IT support within a fast-paced, design-led global luxury fashion house environment.

Skills & Requirements

Must-have

  • ServiceNow incident management
  • Windows and Apple device deployment
  • Microsoft Active Directory and O365
  • Face-to-face user communication
  • Hardware and network troubleshooting

Nice-to-have

  • Interest in luxury fashion brands
  • Extroverted and approachable personality
  • Experience with meeting room technology
  • Knowledge of Bomgar remote tools
  • Smart business appearance standards

Key Requirements

  • ITIL v3 Foundation certification minimum
  • Right to work in the UK for 26 months
  • Excellent verbal and written communication skills

Work Rights

Must have right to work in the UK

Tailored Resume

Cover Letter