Complaints Regulatory Reporting Lead

AIG

New Jersey, US
Base: $140,000 to $155,000; bonus: eligible per in...
Design complaint metric frameworks
Produce thematic analysis reports
Build regulatory compliance reports
This role owns the design and delivery of complaint metric reporting across countries and products to drive operational improvement

Job Summary

  • This role owns the design and delivery of complaint metric reporting across countries and products to drive operational improvement.
  • The position requires producing thematic analysis reports that translate complaint patterns into actionable narratives for management decision-making.
  • Candidates will benefit from a comprehensive Total Rewards Program including health, wellbeing, financial security, and professional development.

Matching Summary

This role owns the design and delivery of complaint metric reporting across countries and products to drive operational improvement.

Salary

Base: $140,000 to $155,000; Bonus: Eligible per incentive plan; Benefits: Comprehensive Total Rewards Program included

Skills & Requirements

Must-have

  • Design complaint metric frameworks
  • Produce thematic analysis reports
  • Build regulatory compliance reports
  • Track workforce capacity metrics
  • Conduct data quality analysis
  • Define data standards and field usage

Nice-to-have

  • Champion automation and dashboard tools
  • Harmonize reporting methodologies globally
  • Present complex findings to senior management
  • Collaborate with cross-functional teams

Key Requirements

  • Bachelor's degree in Business or Data Analytics
  • 7+ years of reporting experience in operations or compliance
  • Strong understanding of complaints regulatory frameworks
  • Proficiency in SQL, PowerBI, Cognos, or advanced Excel

Work Rights

Not specified

Tailored Resume

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