Member Experience Lead Part Time

BJ's Wholesale Club

Base: $18.75 - $23.44 ph; bonus/equity: not specif...
Not specified
Supervise frontline cashiers and membership staff
Coach team members on service standards
Execute membership acquisition and retention programs
BJ's Wholesale Club is seeking a Part-Time Member Experience Lead to oversee frontline operations and ensure excellent member service. The role involves coaching team members, driving membership metrics, and fostering a positive work environment

Job Summary

  • The role involves overseeing the frontline in the absence of the Front End Manager while coaching and developing team members to ensure excellent member service.
  • Team members receive comprehensive benefits including weekly pay, free memberships, generous paid time off, and a 401(k) with company match.
  • The position requires driving membership metrics through acquisition, retention, and loyalty programs while maintaining strict operational and safety standards.

Matching Summary

Match Score: 75

BJ's Wholesale Club is seeking a Part-Time Member Experience Lead to oversee frontline operations and ensure excellent member service. The role involves coaching team members, driving membership metrics, and fostering a positive work environment.

Salary

Base: $18.75 - $23.44 per hour; Bonus/Equity: Not specified; Benefits: Weekly pay, free memberships, PTO, health plans, 401(k) match, stock purchase plan

Skills & Requirements

Must-have

  • Supervise frontline cashiers and membership staff
  • Coach team members on service standards
  • Execute membership acquisition and retention programs
  • Monitor POS operations and inventory accuracy
  • Maintain GOLD club cleanliness and organization standards

Nice-to-have

  • Prior leadership experience preferred
  • Membership or sales knowledge preferred
  • Cashier experience preferred
  • Strategic thinking and business acumen
  • Ability to drive team engagement and development

Key Requirements

  • Prior leadership experience preferred
  • Prior membership or sales knowledge preferred
  • Prior cashier experience preferred
  • Basic math skills required

Work Rights

Not specified

Tailored Resume

Cover Letter