Mgr, Qa Customer, Fra

West

Le Nouvion-en-Thiérache, France
On-site
Customer satisfaction and compliance
Manage customer relationships
Investigate customer complaints
The Customer Quality Manager is responsible for developing and implementing quality management processes to ensure customer satisfaction and compliance with internal and external standards

Job Summary

  • The Customer Quality Manager is responsible for developing and implementing quality management processes to ensure customer satisfaction and compliance with internal and external standards.
  • Manage customer relationships by providing timely and effective responses to complaints, audits, customer product specifications, and project-related requests.
  • West embraces diversity and equality of opportunity. We foster an environment where all individuals are safe, treated fairly, valued and respected.

Matching Summary

The Customer Quality Manager is responsible for developing and implementing quality management processes to ensure customer satisfaction and compliance with internal and external standards.

Skills & Requirements

Must-have

  • customer satisfaction and compliance
  • manage customer relationships
  • investigate customer complaints
  • monitor performance indicators
  • lead continuous improvement initiatives

Nice-to-have

  • inclusive community of professionals
  • lifelong learning, growth and development
  • sustainability efforts

Key Requirements

  • Master’s degree in a relevant field
  • Above 8 years in a quality-related role
  • Proven experience in team management
  • Proficiency in both French and English

Work Rights

Not specified

Tailored Resume

Cover Letter