It Service Management Toolset Lead

PHINIA

Servicenow or jira service management experience
Deep understanding of itil processes
Cmdb modeling and discovery expertise
The role involves owning and optimizing PHINIA's global ITSM platform to ensure robust, standardized, and scalable service delivery capabilities

Job Summary

  • The role involves owning and optimizing PHINIA's global ITSM platform to ensure robust, standardized, and scalable service delivery capabilities.
  • Candidates must possess a deep understanding of ITIL processes including Incident, Problem, Change, Request, CMDB, and Knowledge management.
  • PHINIA offers competitive compensation, quality benefit programs, and formal development opportunities to support employee career growth.

Matching Summary

Match Score: 75

The role involves owning and optimizing PHINIA's global ITSM platform to ensure robust, standardized, and scalable service delivery capabilities.

Skills & Requirements

Must-have

  • ServiceNow or Jira Service Management experience
  • Deep understanding of ITIL processes
  • CMDB modeling and discovery expertise
  • Workflow automation and orchestration skills
  • Global enterprise ITSM platform management

Nice-to-have

  • AI-assisted support and virtual agents
  • Predictive analytics for operations
  • SIAM operating model familiarity
  • Agile/Scrum certifications
  • Low-code/no-code tooling proficiency

Key Requirements

  • Bachelor's degree in computer science or related field
  • 6-10+ years managing ITSM platforms in global enterprise
  • ITIL Foundation certification required
  • Authorized to work full-time in the country of position

Work Rights

Must be currently authorized to work on a full-time basis in the country where the position is based

Sponsorship: available

Tailored Resume

Cover Letter