Base: $18.50 - $20.50 usd ph; bonus/equity: not sp...
On-site
Proven customer service experience
Front-line leadership skills
Billing issue resolution
The core purpose of the role is to create loyal, lifelong fans and exercise practitioners by delivering best-in-class service
Job Summary
The core purpose of the role is to create loyal, lifelong fans and exercise practitioners by delivering best-in-class service.
The Member Experience Manager will partner with gym department managers to train, motivate, and develop front desk staff while ensuring the facility remains clean and well-maintained.
Employees receive benefits including free membership for themselves and a family member, daily pay options, and comprehensive health insurance coverage.
Matching Summary
The core purpose of the role is to create loyal, lifelong fans and exercise practitioners by delivering best-in-class service.
Salary
Base: $18.50 - $20.50 USD per hour; Bonus/Equity: Not specified; Benefits: Free membership, health/dental/vision, 401(k) matching, daily pay
Skills & Requirements
Must-have
Proven customer service experience
Front-line leadership skills
Billing issue resolution
Member retention strategies
Facility operations support
Nice-to-have
Fitness industry knowledge
Social media platform proficiency
Empathy and solution-oriented mindset
Fast-paced environment adaptability
Key Requirements
Must pass background check
Obtain CPR certification within 30 days
Complete EōS Ethos and Customer Service Training within 30 days