Sr Business Process Analyst - Support Knowledge And Ai

Workday

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Analyze knowledge usage and trends
Integrate knowledge management system
Map and analyze support processes
** Workday is seeking a Sr. Business Process Analyst to enhance its Knowledge Management and Global Support Operations teams. The ideal candidate will leverage data analysis and process optimization to improve customer support through AI tools and knowledge frameworks, while contributing to a collaborative and empathetic company culture. **

Job Summary

  • We are seeking a highly skilled, data-driven Business Process Analyst to join our Knowledge Management and Global Support Operations & Enablement teams, analyzing knowledge trends, identifying areas for improvement, and driving process optimization initiatives that strengthen our knowledge ecosystem and enhance digital AI tools supporting our global Customer Support organization.
  • Responsibilities include coordinating and implementing processes for the creation and maintenance of knowledge articles, analyzing knowledge usage and industry trends alongside customer interactions with digital agents to identify opportunities for knowledge base enhancements and additional AI capabilities, and collaborating with technical teams to ensure seamless integration of the knowledge management system with other platforms.
  • Our culture is rooted in integrity, empathy, and shared enthusiasm, and we look for curious minds and courageous collaborators who bring sun-drenched optimism and drive, offering trust to take risks, tools to grow, skills to develop, and support for the long haul.

Matching Summary

Match Score: 75

** Workday is seeking a Sr. Business Process Analyst to enhance its Knowledge Management and Global Support Operations teams. The ideal candidate will leverage data analysis and process optimization to improve customer support through AI tools and knowledge frameworks, while contributing to a collaborative and empathetic company culture. **

Skills & Requirements

Must-have

  • Analyze knowledge usage and trends
  • Integrate knowledge management system
  • Map and analyze support processes
  • Process improvement initiatives
  • Data analysis and visualization tools
  • Support technologies and platforms

Nice-to-have

  • Curious minds and courageous collaborators
  • Sun-drenched optimism and drive
  • Empathy and shared enthusiasm
  • Agile self-starter
  • Continuous learning and adaptability

Key Requirements

  • 8+ years experience as Business Process Analyst
  • 5+ years in knowledge management tools and KCS
  • Experience with AI chatbot/automated systems
  • 2+ years experience with SQL and data visualization
  • Bachelor's degree or equivalent experience

Work Rights

Not specified

Tailored Resume

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