Customer Banking Specialist - Cranbourne

COMMONWEALTH BANK OF AUSTRALIA

Cranbourne, Australia
Exceptional customer service delivery
In-depth customer conversations
Process credit product applications
As the Customer Banking Specialist in our Cranbourne Branch you’ll have in-depth conversations with every customer about how we can support their overall banking needs including Home Loans, Business Banking & Financial Advice

Job Summary

  • As the Customer Banking Specialist in our Cranbourne Branch you’ll have in-depth conversations with every customer about how we can support their overall banking needs including Home Loans, Business Banking & Financial Advice.
  • You will support customers with enquiries, maintenance on accounts and process applications for credit products, complete Financial Health Checks and provide options through education & demonstration of our in-branch technology and digital banking options.
  • We’re interested in hearing from people who have proven experience delivering exceptional Customer Service ideally in Financial Services, Retail or Hospitality.

Matching Summary

As the Customer Banking Specialist in our Cranbourne Branch you’ll have in-depth conversations with every customer about how we can support their overall banking needs including Home Loans, Business Banking & Financial Advice.

Skills & Requirements

Must-have

  • Exceptional customer service delivery
  • In-depth customer conversations
  • Process credit product applications
  • Provide effective solutions
  • Champion processes and procedures

Nice-to-have

  • Interest in building career
  • Improve financial wellbeing
  • Positive impact on customers

Key Requirements

  • Proven customer service experience
  • Excellent communication skills
  • Ability to ask right questions
  • Act with integrity
  • Place customer at centre
  • Work in busy retail environment

Work Rights

Not specified

Tailored Resume

Cover Letter