Real Time Analyst

Thomson Reuters

Hybrid
1+ year experience in similar role
Experience with workforce management software
Ability to multitask and meet deadlines
The Real Time Analyst is responsible for managing daily workflow and resource usage for global contact center staff

Job Summary

  • The Real Time Analyst is responsible for managing daily workflow and resource usage for global contact center staff.
  • This role involves monitoring schedule adherence and optimizing resource efficiency to meet service level goals.
  • Thomson Reuters offers a flexible hybrid work model and comprehensive benefits to support work-life balance.

Matching Summary

The Real Time Analyst is responsible for managing daily workflow and resource usage for global contact center staff.

Skills & Requirements

Must-have

  • 1+ year experience in similar role
  • experience with workforce management software
  • ability to multitask and meet deadlines

Nice-to-have

  • self-directed and collaborative
  • strong organizational skills
  • excellent interpersonal skills

Key Requirements

  • Bachelor’s degree or related work experience
  • experience with contact center software
  • ability to analyze performance trends

Work Rights

Not specified

Tailored Resume

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