Customer Support Specialist

UMCP (University of Maryland)

College Park, Maryland, US
$75,000-95,000; not specified; for more informatio...
Fully remote
End-user application support
Troubleshooting and analyzing issues
Customer outreach and education
The A. James Clark School of Engineering at the University of Maryland serves as the catalyst for high-quality research, innovation, and learning

Job Summary

  • The A. James Clark School of Engineering at the University of Maryland serves as the catalyst for high-quality research, innovation, and learning.
  • The CATT Lab is looking for an engaging Customer Support Specialist to grow our customer success capability.
  • We believe varied perspectives build better products, are proud to have a diverse team, and encourage people of all backgrounds to apply.

Matching Summary

The A. James Clark School of Engineering at the University of Maryland serves as the catalyst for high-quality research, innovation, and learning.

Salary

$75,000-95,000; Not specified; For more information on Regular Faculty benefits, select this link

Skills & Requirements

Must-have

  • end-user application support
  • troubleshooting and analyzing issues
  • customer outreach and education
  • excellent verbal and written communication
  • advanced computer skills
  • thrive in a fast-paced environment

Nice-to-have

  • passion for excellence
  • values integrity, innovation, and success
  • outgoing, confident individual
  • advocating for features that spark customer delight

Key Requirements

  • Bachelor’s degree or equivalent work experience
  • 1+ years of experience using a support ticketing system
  • 2+ years of enterprise software support experience

Work Rights

Must live in the US

Tailored Resume

Cover Letter