Disability Call Agent

ncwildlife.gov

Raleigh, North Carolina, US
$39,244 - $68,679; not specified; not specified py
Hybrid
High call volume management
Courtesy and professionalism
Adherence to policies
The North Carolina Department of Health and Human Services is seeking a Disability Call Agent to manage incoming calls in a hybrid work environment. The role requires effective communication skills and the ability to handle high call volumes while providing assistance to various external customers

Job Summary

  • The Disability Call Agent is responsible for answering incoming phone calls to the Disability Contact Center, responding to the needs and questions of external customers, and providing information.
  • Eligible DCAs are able to take advantage of a hybrid telework schedule and will independently manage high call volume from various external sources.
  • The DDS offers a work environment that promotes the values of DHHS, including free parking, an in-house Micromart, and a small in-house Wellness Room.

Matching Summary

Match Score: 85

The North Carolina Department of Health and Human Services is seeking a Disability Call Agent to manage incoming calls in a hybrid work environment. The role requires effective communication skills and the ability to handle high call volumes while providing assistance to various external customers.

Salary

$39,244 - $68,679; Not specified; Not specified

Skills & Requirements

Must-have

  • High call volume management
  • Courtesy and professionalism
  • Adherence to policies
  • Accurate and complete information
  • External customer service

Nice-to-have

  • Team member belonging
  • Excellent customer service
  • Hybrid telework schedule

Key Requirements

  • High school diploma or GED
  • Two years of related administrative experience
  • Equivalent combination of education and experience

Work Rights

Not specified

Tailored Resume

Cover Letter