Customer Experience Associate

Parachute Health LLC

New York, NY, US
On-site
Live chat, email, and phone support
Troubleshooting issues
Seamless order management
As a Customer Experience Associate, you’ll play a vital role in ensuring healthcare providers, suppliers, and patients receive the support they need to navigate our platform with ease

Job Summary

  • As a Customer Experience Associate, you’ll play a vital role in ensuring healthcare providers, suppliers, and patients receive the support they need to navigate our platform with ease.
  • You’ll become an expert in the Parachute Platform, assisting users through phone, chat, and email while troubleshooting issues and ensuring seamless order management.
  • Benefits include Medical, Dental, and Vision insurance, 401(k) Retirement Plan, Annual Company Wide Bonus, and a Flexible Vacation Policy.

Matching Summary

As a Customer Experience Associate, you’ll play a vital role in ensuring healthcare providers, suppliers, and patients receive the support they need to navigate our platform with ease.

Skills & Requirements

Must-have

  • live chat, email, and phone support
  • troubleshooting issues
  • seamless order management
  • HIPAA guidelines
  • stakeholder management
  • collaboration skills

Nice-to-have

  • empathy and active listening
  • scrappy resourcefulness
  • proactive and hungry mindset
  • creative, out-of-the-box problem solver
  • intellectual curiosity

Key Requirements

  • Experience supporting end users
  • Basic understanding of Microsoft applications
  • Willingness to work modified hours

Work Rights

Not specified

Tailored Resume

Cover Letter