Desktop application installation and configuration
User account and security management
The IT Senior Support Engineer provides end user support across the organization’s desktop, network, telephony and application(s) environment
Job Summary
The IT Senior Support Engineer provides end user support across the organization’s desktop, network, telephony and application(s) environment.
The candidate will maintain, analyze, troubleshoot and repair/replace/upgrade computer systems, hardware, software, and computer peripherals, as well as serve as an escalation point to ensure tickets/incidents are resolved according to SLAs.
The position requires excellent communication skills, attention to detail and problem-solving capabilities.
Matching Summary
The IT Senior Support Engineer provides end user support across the organization’s desktop, network, telephony and application(s) environment.
Skills & Requirements
Must-have
Windows and iOS workstation support
Desktop application installation and configuration
User account and security management
Hardware repair and replacement
Ticket resolution within SLAs
Network connectivity troubleshooting
Nice-to-have
Proactive suggestion of improvements
End user coaching on basic operations
Collaboration with vendor support
Key Requirements
1-3 years supporting desktop/laptop hardware and software
CompTIA A+/Network+/Server+, MCSA/MCSE, CCNA or similar certifications
Bachelor’s degree/diploma in Computer Science preferred
Proven problem management, incident management, and change management experience
Experience managing Active Directory at the Organization Unit level
Experience supporting VOIP-enabled contact center preferred