Associate Specialist , Technical Support (rahway, Nj)

Newyorkbioconnect

Rahway, NJ, USA
Base: $71,900.00 - $113,200.00; bonus/equity: elig...
Hybrid
Executive presence and strong communication skills
Diagnose and resolve issues
Macintosh, pc’s, mobile devices, printers, video conferencing
The Assoc. Specialist will be part of a high-performing global team responsible for managing the stability and proactive maintenance of our Company's 350 Executives and their support staff

Job Summary

  • The Assoc. Specialist will be part of a high-performing global team responsible for managing the stability and proactive maintenance of our Company's 350 Executives and their support staff.
  • As a member of the Executive Support team, the successful candidate will be responsible for collaborating internationally to deliver the services and solutions that help our Executives to be more productive and enable innovation.
  • The Executive Support technician will be the first point of contact for our Company Executives in the New Jersey office.

Matching Summary

The Assoc. Specialist will be part of a high-performing global team responsible for managing the stability and proactive maintenance of our Company's 350 Executives and their support staff.

Salary

Base: $71,900.00 - $113,200.00; Bonus/Equity: eligible for annual bonus and long-term incentive; Benefits: medical, dental, vision healthcare and other insurance benefits, retirement benefits, 401(k), paid holidays, vacation, compassionate and sick days

Skills & Requirements

Must-have

  • Executive presence and strong communication skills
  • Diagnose and resolve issues
  • Macintosh, PC’s, mobile devices, printers, video conferencing
  • Customer-focused, passionate about end-user experience
  • On-site and off-site technical support
  • Maintain confidentiality

Nice-to-have

  • Inspire trust and become the 'go-to' person
  • Stay 'on trend' to recommend solutions
  • Empowering the end-user community
  • Work with external service providers

Key Requirements

  • High School Diploma or GED required
  • Minimum of 1 year of experience supporting internal desktop systems
  • Experience supporting executive levels and their assistants
  • Experience supporting Microsoft Desktop/Laptops, Apple technologies devices
  • Experience with Jabber and Microsoft Outlook/Exchange
  • Advanced knowledge of iOS and Android mobile devices
  • Must be comfortable working under pressure

Work Rights

Not specified

Tailored Resume

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