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Thomson Reuters is seeking a Prime Support Analyst for their DFe tool, responsible for user support, incident management, and operational monitoring of electronic tax documents. The ideal candidate should possess experience in functional support and knowledge of electronic tax documents, and will benefit from a hybrid work model and various professional development opportunities.
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Job Summary
Atuar no suporte prime da ferramenta DFe, atendendo usuários, registrando e acompanhando chamados e incidentes.
Monitorar rotinas e fluxos relacionados a documentos fiscais eletrônicos, analisando falhas, rejeições e impactos operacionais.
Oferecemos um modelo de trabalho híbrido e flexível, com políticas de desenvolvimento profissional e benefícios competitivos.
Matching Summary
Match Score: 75
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Thomson Reuters is seeking a Prime Support Analyst for their DFe tool, responsible for user support, incident management, and operational monitoring of electronic tax documents. The ideal candidate should possess experience in functional support and knowledge of electronic tax documents, and will benefit from a hybrid work model and various professional development opportunities.
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Skills & Requirements
Must-have
Suporte ferramenta DFe
Documentos fiscais eletrônicos
Análise de falhas e rejeições
Registro e acompanhamento de chamados
Nice-to-have
Melhorias no processo de atendimento
Cultura de aprendizado contínuo
Flexibilidade e equilíbrio trabalho-vida
Key Requirements
Experiência com a ferramenta DFe
Vivência em suporte funcional ou sustentação de sistemas